Serving Tulsa Metro
It’s our desire to help guide you in choosing which style of fence best meets your needs. Because of this, our sales team is committed to answer any questions you might have. Over the years, we’ve found meeting with our customers in person at the service location or scheduling an onsite visit to be one of the most effective ways of doing this.
Upon arrival, we will go over all the details provided to give you the absolute best estimated cost possible. Shortly afterwards, you will receive a free estimate via email with the options requested, a copy of our fencing services agreement terms & conditions, a diagram reflecting the footages and layout of your specific project, and a sample Empire Fence Letter of Warranty.
For your convenience, we’ve outlined the process below.
We realize when it comes to communication how important it is. Why? Because you’ve told us, and it is important to us as well! There are many different ways to stay informed. However, please note that Empire Fence heavily utilizes & relies upon electronic correspondence as our number one source for communication. Via email is the primary way we will be communicating with you. So please be sure to check your account frequently for important updates, reminders, and or other notifications throughout the entire process from start to finish. There are several reasons for this. Number one, it’s necessary that we are all on the same page as there is a lot to go over; by using email there is a documented account in writing for the things that are discussed and approved. Number two, we value your time and realize in today’s world this is one of the quickest & most efficient ways to reach out to our customers. Number three, it gives us (and you) a clear record of where we are at in the approval, scheduling, installation, and billing process.
If you’ve reviewed both the cost and diagram, please return to your email and select the correct estimate from Empire Fence that you would like to move forward with. Please note, It’s not uncommon to receive multiple estimates from us. For example, if you requested a cost for both wood and steel posts, you should have received two separate emails. Make sure you are choosing the correct estimate before moving any further. Once the email has been opened, below the greeting you will find a large blue button that will allow you to make changes or accept the estimate. That button will take you to another page where you will find an accept button near the top. Be sure to review the pricing and style of fence on that same page before clicking the accept button. Once clicked, you have formally accepted the cost, terms, and work details associated with that estimate. Please allow us 1-2 business days for us to get back to you regarding our first available install date.
Once you have approved your project by clicking the accept button located in your email, a representative from Empire will call you regarding our first available range of install dates. Or, if our available install dates allow, you can hold a specific range of installation dates that will fit your particular schedule. Once an installation date range has been chosen, you will receive a follow up email as confirmation and a copy of both the approved work order and pricing. These are for your records which you can reference at a later time.
The night before your project is scheduled to begin and the morning of, you will receive an automated communication as a reminder. A typical installation will take three to five business days – excluding weekends. Most of our customers are not present during these installs, but if you prefer to be on-site while the crews are installing your fence, please remain flexible with your time. We are unable to provide specific times our crews will be there, as there are many factors that can impact our schedule during the week of your install. There are things we can control and things we cannot. Most commonly, the weather is to blame for any delays we might have. However, as with any construction due to the complexity of these types of projects, it’s also not uncommon to run into other unexpected delays. We realize that our customers’ time is valuable. Therefore, we will do our best to communicate & notify you of any pertinent information.
If your job requires tearing out and hauling away an old fence, our crew will start with that first. After the old fence has been removed (or if your project is new construction), we will locate your property pins or use a provided plot plan to find your property lines. Please note that if the pins can not be located, we will use the plot plan to locate the property lines. If pins can not be located and the plot plan was not provided, we will not proceed with the project without the written consent from the homeowner agreeing that Empire shall NOT be held liable for placement.
Once placement of fence has been determined our crews will dig the holes needed and start setting posts. Empire sets posts between 20”-24”, depending on the height of fence and conditions of soil. It is our policy to ALWAYS use concrete when setting posts. Once all posts have been set, our crews will inspect your property for any trash, extra material, or anything else that might have been left behind.
Early in the installation process, we ask all our customers to please walk the fence line at some point and inspect the project to verify that the posts were set according to your needs. It is always better to catch a mistake or voice a concern as soon as possible. The further the project moves forward, the more costly and time consuming it will become. Whether it is a mistake that Empire has made or a mistake that you as the customer might have made, please contact us without delay. We can address the problem and still stay on schedule the faster we know about it. Typically, there is a one day delay in between the time when the concrete is poured and the posts are set before we start with any additional work. This allows the concrete to properly cure. Weather can alter this timing by delaying it even further or accelerating it, depending on the time of year, but generally there will just be that one day delay before further work commences.
Once posts are set, backrails are then hung, pickets are nailed, and gates are installed. If your project includes chainlink, this is when we would stretch it and install any gates. After completion, the work order will then be closed and the ticket will be turned into billing.
You will receive an invoice via email within 1-2 business days of the completion of your project. This invoice will have a link that will allow you to pay online by credit card. All major credit cards are accepted and there is currently NO fee for paying your bill by this method. You may also pay your invoice by calling our office during normal business hours and providing your credit card information over the phone. Your privacy and security are important to us, and we take all steps necessary to ensure a safe and secure transaction.
If you prefer to write a check, you can either mail it in or drop it off at our office. If you plan on paying by cash, please drop off exact amounts only directly at our office. We are unable to provide any change. We do NOT offer any kind of payment plans, however financing is available to qualifying customers through Oklahoma Central Credit Union. Please contact them for additional information. All discounts and warranty are void if full payment has not been received within 10 days upon completion of contract. Payments received after the due date are subject to a 1.5% penalty per month (18% annually). Empire Fence has a right to file a lien on the property due to non-payment and additional charges or fees will apply.
How do I pay my bill?
PO Box 470485
Tulsa, OK 74147-0485
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